Frequently Asked Questions
Everything you need to know about shopping with Pearl River Mart.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We accept returns on most unused and unopened items within 30 days of purchase. Please note that certain items, such as food, beauty products, and final sale items, are non-returnable.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to reach our global community soon.
Can I track my order status?
Yes! Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products authentic?
Absolutely. We take pride in sourcing authentic goods directly from artisans and reputable manufacturers to ensure you receive high-quality, genuine products.