Returns & Exchanges
At Pearl River Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges on most items within 30 days of the delivery date.
Initiate Your Request
Contact our customer service team via email with your order number and the list of items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the products are in unused, sellable condition.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing